Subscription Privacy Policy

1. Subscription Information We Collect

When you subscribe to Zenaza services, we collect and process the following types of information:

Account and Subscription Data

• Subscription Details: Subscription tier, duration (monthly, annual), start date, renewal date, and expiration date
• Account Information: Your account email address, user ID, and subscription status
• Device Information: Device type, operating system, device identifiers, and app version
• Platform Information: Whether you subscribed through Apple App Store, Google Play Store, or our web platform

Payment Information

• Transaction Data: Subscription purchase confirmations, transaction IDs, and payment history provided by Apple or Google
• Billing Information: Billing address and country (if provided by you separately)
• Payment Method: Type of payment method used (credit card, debit card, Apple Pay, Google Pay, etc.) - this information is provided by the platform and not stored by Zenaza

Usage and Analytics Data

• Feature usage statistics and subscription-related app interactions
• Subscription renewal and cancellation events
• Performance and error logs related to subscription features

2. How We Use Your Subscription Information

We use the subscription information we collect for the following purposes:

• Service Delivery: To provide and maintain your subscription, grant access to premium features, and manage subscription renewals
• Payment Processing: To process subscription payments, handle renewals, and manage billing through Apple and Google's payment systems
• Account Management: To manage your account, verify subscription status, and provide customer support
• Communication: To send you subscription-related notifications, renewal reminders, billing confirmations, and important service updates
• Legal Compliance: To comply with applicable laws, respond to legal requests, and enforce our subscription terms
• Service Improvement: To analyze subscription trends, improve our services, and develop new features
• Fraud Prevention: To detect and prevent fraudulent subscription activity and unauthorized access

3. Third-Party Payment Processors

Zenaza uses third-party payment processors to handle subscription payments:

Apple App Store (iOS Subscriptions)

• Payment processing is handled entirely by Apple Inc.
• Apple collects and processes your payment information according to Apple's Privacy Policy
• We receive transaction confirmations and subscription status updates from Apple
• For more information, please review Apple's Privacy Policy at: https://www.apple.com/privacy/

Google Play Store (Android Subscriptions)

• Payment processing is handled entirely by Google LLC
• Google collects and processes your payment information according to Google's Privacy Policy
• We receive transaction confirmations and subscription status updates from Google
• For more information, please review Google's Privacy Policy at: https://policies.google.com/privacy

4. Subscription Renewal and Cancellation

Auto-Renewal

Your subscription will automatically renew unless you cancel it at least 24 hours before the end of the current subscription period. Renewal charges will be applied to your payment method on file with Apple or Google.

Managing Your Subscription

• iOS Users: Manage your subscription through your Apple ID account settings or the App Store app
• Android Users: Manage your subscription through your Google Play account settings
• Web Users: Manage your subscription through your Zenaza account settings

Data Retention

We retain your subscription information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After cancellation, we may retain certain subscription data for legal and accounting purposes.

5. Data Sharing and Disclosure

We share your subscription information only in the following circumstances:

• Payment Processors: With Apple and Google for payment processing and subscription management
• Service Providers: With trusted third-party service providers who assist us in operating our services, subject to strict confidentiality obligations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you explicitly authorize us to share your information

6. Your Privacy Rights

You have the following rights regarding your subscription information:

• Access: Request access to your subscription information and data
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your subscription data, subject to legal and contractual obligations
• Portability: Request a copy of your subscription data in a portable format
• Opt-Out: Opt-out of marketing communications related to subscriptions (transactional communications will continue)
• Subscription Management: Cancel or modify your subscription at any time through your account settings

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Data Security

We implement industry-standard security measures to protect your subscription information:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest using AES-256 encryption
• Secure authentication and authorization systems
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. International Data Transfers

Your subscription information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By subscribing to Zenaza services, you consent to the transfer of your information to these countries.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Policy, regardless of where it is processed.

9. Children's Privacy

Zenaza subscription services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect subscription information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Subscription Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Policy on this page with a new "Effective Date"
• Sending you an email notification (if you have provided your email)
• Displaying a notice in the App

Your continued use of our subscription services after the effective date of any changes constitutes your acceptance of the updated Policy.