Contact Us

We're here to help you with your after-life planning journey. Reach out to our expert team for personalized assistance and support.

We typically respond within 24 hours

Get in Touch with Zenaza

Whether you have questions about our services, need technical support, or want to learn more about secure after-life planning, our dedicated team is ready to assist you. Choose the contact method that works best for you.

πŸ“ž

Phone Support

Speak directly with our customer support team for immediate assistance with your account, technical issues, or general inquiries.

+1 (888) 359-9424
Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
πŸ“§

Email Support

Send us a detailed message and we'll get back to you with a comprehensive response within 24 hours.

info@zenaza.com
Response Time:
General Inquiries: Within 24 hours
Technical Support: Within 12 hours
Urgent Matters: Within 4 hours
πŸ’¬

Live Chat

Get instant answers to your questions through our live chat feature available on our website during business hours.

Available on zenaza.com
Chat Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Average Response: Under 2 minutes
Status: Currently Online
🏒

Office Visit

Schedule an in-person consultation at our Atlanta headquarters for personalized guidance on your after-life planning needs.

By Appointment Only
Office Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Call to schedule: +1 (888) 359-9424
24-hour advance notice required
βš–οΈ

Legal Inquiries

For legal matters, privacy concerns, DMCA notices, or other legal questions, contact our legal department directly.

info@zenaza.com
Legal Response:
General Legal: Within 48 hours
DMCA Notices: Within 24 hours
Privacy Requests: Within 30 days
🚨

Security Issues

Report security vulnerabilities, suspicious activity, or urgent account access issues through our dedicated security channel.

info@zenaza.com
Security Response:
Critical Issues: Within 2 hours
General Security: Within 12 hours
Available 24/7 for emergencies

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Visit Our Office

Zenaza Headquarters

Located in the heart of Atlanta, our modern office is equipped with state-of-the-art security and privacy measures to ensure your consultations remain completely confidential.

Address:
Zenaza LLC
1100 Peachtree St. NE, Suite 200
Atlanta, GA 30309

Parking: Valet and self-parking available
Accessibility: Fully ADA compliant
Security: 24/7 building security

What to Bring: Valid government-issued ID for security purposes. All consultations are confidential and we follow strict privacy protocols.

πŸ—ΊοΈ

Interactive Map

Click here to view directions and nearby landmarks on Google Maps

Frequently Asked Questions

How quickly will I receive a response?

We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, we aim to respond within 4-12 hours. Security-related matters receive priority response within 2 hours.

Can I schedule a phone consultation?

Yes! We offer scheduled phone consultations for in-depth discussions about your after-life planning needs. Call us at +1 (888) 359-9424 to book a convenient time slot with one of our specialists.

Is my information secure when contacting you?

Absolutely. All communication channels use enterprise-grade encryption. Our contact forms are secured with SSL, and our staff follows strict confidentiality protocols to protect your sensitive information.

Do you offer support in languages other than English?

Currently, our primary support is in English. However, we can arrange for translation services for Spanish, French, and Mandarin speakers with advance notice. Contact us to make arrangements.

What should I prepare before contacting support?

For technical issues, have your account email and any error messages ready. For general inquiries, a clear description of your question helps us provide better assistance. No personal documents are needed for initial contact.

Can family members contact you on my behalf?

Due to privacy regulations, we can only discuss account details with the account holder. Family members can contact us for general information, but account-specific matters require proper authorization.

Emergency Account Access

If you're a designated Power of Attorney contact experiencing an emergency situation that requires immediate access to account information, please use our emergency hotline.

+1 (888) 359-9424
Available 24/7 for verified emergencies

Emergency access requires proper verification and documentation. Please have relevant legal documents ready when calling.

↑